Accessing oral healthcare

Dental care is always by appointment. You can book a time by phone and with non-urgent matters through the online symptom questionnaire. The need for treatment and its urgency is always assessed by an oral healthcare professional.

In urgent matters (pain and first aid), please contact urgent care (in Finnish).

On this page you can find out more about online service channels.

You can use online services to:

• contact an oral healthcare professional
• check when your appointment is
• cancel an appointment
• complete questionnaires and forms
• send feedback on the healthcare you receive
• check the due date of an invoice
• send attachments.

Booking an appointment online is currently possible for young children (1, 3 and 5 years) and adolescents (17 years) who have received an invitation for a periodic check-up.

In urgent matters, please contact urgent care (in Finnish).

Please remember to cancel your appointment if you're unable to attend.

If you're over 18 years and you don't cancel your appointment, you will be charged 51.50 € if you don't show up.

Cancel your appointment:

• by cancelling it in the Maisa-portal
• by calling us at 09 4191 2020 (available 24 hours a day, with the possibility to cancel by voice message)
• you can move or cancel an orthodontics appointment by calling us on weekdays at 7:30–15 at 09 4191 2030

The oral healthcare services at Vantaa and Kerava wellbeing services county also offer care remotely via video link. A remote consultation via video link makes easier and quicker to access care, especially in situations where it is difficult to make it to a regular appointment, for some reason.

We currently offer remote consultations for the following services:

• periodic check-ups for 1-year-olds
• health care guidance for families expecting their first child
• oral health advice and guidance for all ages

Learn more about remote consultations (in Finnish)

To act on behalf of someone else you need written consent. You can give or withdraw written consent online in the Maisa portal or in writing at a social and healthcare service unit.

Written consent is required to act on behalf of another adult (such as a spouse or elderly parent).

At the moment, guardians can use the Maisa-portal on behalf of all their dependants under the age of 18. When using Maisa on behalf of a child under 12, the guardian can see all the sections and functions in the portal. When using Maisa on behalf of a 12–17-year-old child, some sections and functions in Maisa are not available.

You can find more information in the social and health services’ section on acting on behalf of someone else (in Finnish).

Make your visit to the dental health services quicker by completing the preliminary information questionnaire. Print it and bring it with you to the dental clinic.

You can also complete the questionnaire online in the Maisa portal.