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On this page you can find information on how to access oral health care, such as online service channels, telephone numbers, forms, and instructions for cancelling an appointment.
You can access oral health care services in the Vantaa and Kerava Wellbeing Services County for non-urgent matters through our online service channels or by calling us. For urgent matters, please always contact us by phone.
Dental care is always by appointment. You can book a time by phone and with non-urgent matters through the online symptom questionnaire. The need for treatment and its urgency is always assessed by an oral healthcare professional.
In urgent matters (pain and first aid), please contact urgent oral health care. The phone number is 09 4191 2010 (mon-fri at 7-14).
On this page you can find out more about online service channels.
Online symptoms questionnaire
You can contact us online through the online symptoms questionnaire. We will respond to your request within one (1) working day by text message or phone.
Maisa
Booking an appointment online is currently possible for young children (1, 3 and 5 years) and adolescents (17 years) who have received an invitation for a periodic check-up. You can use the Maisa-portal to make an appointment online.
People with a hearing impairment
People with a hearing impairment can access services through the online symptoms questionnaire or send a text message to 050 302 6485 (the number is for appointment-related matters only).
Non-urgent dental appointments:
You can make non-urgent dental appointments on weekdays Mon-Fri 7:30–15 on the regional MyTeam service numbers*:
*The information of your MyTeam can be seen in the paragraph MyTeam in Maisa. If you can´t check your team in Maisa, you can contact any oral health care MyTeam by telephone and we will guide you to the right place.
If you make a callback request, we will call you back as soon as possible.
Oral health MyTeams:
Urgent dental care:
If you urgently need dental care, always contact dental care by phone first (Tel. 09 4191 2010, mon-fri at 7-14). You can find more information about urgent dental care here.
People with hearing impairment:
You can use online services to:
Booking an appointment online is currently possible for young children (1, 3 and 5 years) and adolescents (17 years) who have received an invitation for a periodic check-up.
In urgent matters, please contact urgent care (in Finnish).
Through the online symptom questionnaire you can leave a contact request in non-urgent dental care matters. We will respond to your request within one (1) working day primarily by text message or phone.
Maisa is a convenient online customer portal for social and healthcare services. You can use the Maisa customer portal to contact a healthcare professional, update your health data, and check your patient data.
You can access the Maisa customer portal online at www.maisa.fi or through the app, which you can download to your smart phone or tablet from an app store.
For oral health care, you can use Maisa to:
The Maisa customer portal
Please remember to cancel your appointment if you're unable to attend.
If you're over 18 years and you don't cancel your appointment, you will be charged 57,60 € if you don't show up.
Cancel your appointment:
The oral healthcare services at Vantaa and Kerava wellbeing services county also offer care remotely via video link. A remote consultation via video link makes easier and quicker to access care, especially in situations where it is difficult to make it to a regular appointment, for some reason.
We currently offer remote consultations for the following services:
Learn more about remote consultations (in Finnish)
To act on behalf of someone else you need written consent. You can give or withdraw written consent online in the Maisa portal or in writing at a social and healthcare service unit.
Written consent is required to act on behalf of another adult (such as a spouse or elderly parent).
At the moment, guardians can use the Maisa-portal on behalf of all their dependants under the age of 18. When using Maisa on behalf of a child under 12, the guardian can see all the sections and functions in the portal. When using Maisa on behalf of a 12–17-year-old child, some sections and functions in Maisa are not available.
You can find more information in the social and health services’ section on acting on behalf of someone else (in Finnish).
Make your visit to the dental health services quicker by completing the preliminary information questionnaire. Print it and bring it with you to the dental clinic.
You can also complete the questionnaire online in the Maisa portal.