Client fees and invoicing

If the client don´t cancel or come to a social or healthcare service that was booked in advance without acceptable reason, the wellbeing services county can charge the client a fee of 56,70 euro. This applies both on appointments booked to healthcare services as well as short-term care or housing services.

The fee can´t be charged from a client aged under 18 years. (Act on Client Charges in Healthcare and Social Welfare 3§)   

56,70 euro fee is charged for missed or uncancelled services:   

• Doctor´s appointment at health centre  
• Oral healthcare service appointment  
• Geriatric doctor´s appointment  
• Doctor´s appointment at maternity clinic  
• Fee for a bed in short-term care or housing service, one-time fee (people with disabilities, services for the elderly and social work for adults´ services)  
• Nurse’s appointment  
• Appointment with public health nurse at maternity clinic  
• Appointment to speech therapy, physiotherapy and nutritional therapy at health centres   

The fee for an uncancelled appointment also charged for a remote appointment in services mentioned above.  The fee is not charged for uncancelled appointments in mental health and substance abuse services.   
NOTE! The fee for an uncancelled or unused service can be charged, even if the appointment is free of charge.   

The government decree on compensation fee for costs in ambulance service (emergency medical care) determines the price of the ambulance transport, which consists of initial fee, kilometre fee, additional fee of the other paramedic and contribution for costs for the waiting time. 

According to the Health Insurance Act the transported patient´s deductible of the invoice is 25 euro. No invoice will be sent for tasks where the patient is not transported by ambulance to a healthcare point. The exception to the above mentioned are those tasks, where examination and treatment of the patient have avoided a visit to the health care emergency (i.e. analysis of electrocardiogram, correction of blood sugar, correction of atrial arrhythmia). In these cases, the patient must pay the deductible. 

More information can be found on rescue services web pages

Palveluhinnasto | Keski-Uudenmaan pelastuslaitos (pelastustoimi.fi)

One can request correction on the decision given on the client fee and invoice with a written claim for adjustment to the sub-committee for individual matters in the wellbeing services county of Vantaa and Kerava. The claim for adjustment must be made within 30 days from the day of notification of the decision, except for that day.  The decision is deemed to be received to the party for information on the seventh day following the day the decision was mailed, unless proved otherwise. In the claim for adjustment the decision shall be informed, for which one require adjustment and what kind of adjustment one require and on which grounds it is required. The claim for adjustment shall be sent to Vantaa and Kerava wellbeing services county on the last day of the claim of adjustment before the office closes at the latest. The invoice should be paid before the due date of the invoice, even if a claim for adjustment is made. 

Postal address:  

Vantaan ja Keravan hyvinvointialue                                                                           
Kirjaamo, PL 1000, 01088 Vantaan ja Keravan hyvinvointialue

E-mail: kirjaamo@vakehyva.fi  

Health stations, emergency health service´s and maternity and child health clinics fees

Appointment at the health centre is charged with a 25,00 euro fee for persons 18 years and older. Telephone appointment replacing video appointment and appointment at the health centre is charged with a 23,00 euro fee for persons 18 years and older.  

The client fee is charged for the three first doctor´s appointments, after which the service is free of charge for the rest of the calendar year. If the responsibility of the health care during the nurse´s appointment is transferred to a doctor (doctor´s consultation) a client fee of 25,00 euro is charged.

Peijas emergency department serves you when your own health centre is closed. An appointment to Peijas emergency department is charged with a health centre fee of 46 euro. 

A fee is not charged for a doctor´s appointment at the health centre 

• for persons under 18 years.
• doctor´s appointment at the maternity and child health clinic
• appointments at the family planning, when no medical care is involved
• care according to the Communicable Diseases Act
• special examinations in school health care, school accidents
• appointment regarding fraternity test
• tests required by the public employment office
• call-up health examinations, conscripts, persons undergoing non-military service
• prisoners, arrested
• war invalids
• veterans that have served in the front-line
• clinical doctor´s appointments in school health care and student health services
• foot therapy for diabetics and rheumatic patients
• after the payment ceiling have been reached
• doctor´s appointments at health centres regarding mental health, where this is the primary cause for the visit
• screenings, health education and health controls 

Appointment at the dental care is charged with a basic fee and fees for medical procedures according to the decree. Dental care is free of charge for persons 0–17 years
 old. Dental care for veterans is free of charge for services included in the primary dental care. 

You also have the possibility to use services of the private dental care, for which you can get reimbursement from Kela. The wellbeing services county do not however participate in the costs of private dental care. 

The care of children and young people as referred to in the Child Welfare Act is free of charge except for institutional care. 

Instead, the fee can be charged according to the Child Welfare Act as a support measure in open care, substitute care or  

• family care
• institutional care or
• housing services organized as after-care

Fee charged from the child´s or the young person´s income can be maximum 2048,60 euro per month in the year 2025. However, the fee to be charged can’t exceed the costs incurred for providing the service. 

Continuous and regular service provided at home

The services of home care can include home service according to the Social Welfare Act 19 §, home care according to 19 a §, and home health care according to the Health Care Act 25 §. 

Home care or home help service is considered continuous and regular, if the client get service at least once a week and furthermore the service is assessed to last for at least 2 months, or the service has in fact already lasted for at least 2 months. 

Continuous and regular home care is charged with a monthly fee based on the (1) quality and amount of service, (2) family size and (3) the service user´s ability to pay.  For regular home care service is determined a monthly fee based on the client´s gross income, family size and the amount of service. If necessary, it is possible for the client to apply for a deduction on the client fee.

If support services have been granted for the client, such as meal service, cleaning service and safety service, the client fees are charged according to a valid price list.

The services of home care can include home service according to the Social Welfare Act 19 §, home care according to 19 a §, and home health care according to the Health Care Act 25 §. 

Home care or home help service is considered continuous and regular, if the client get service at least once a week and furthermore the service is assessed to last for at least 2 months, or the service has in fact already lasted for at least 2 months. 

Continuous and regular home care is charged with a monthly fee based on the (1) quality and amount of service, (2) family size and (3) the service user´s ability to pay.  For regular home care service is determined a monthly fee based on the client´s gross income, family size and the amount of service. If necessary, it is possible for the client to apply for a deduction on the client fee.

If support services have been granted for the client, such as meal service, cleaning service and safety service, the client fees are charged according to a valid price list

Assisted housing is organized 

(a) as indefinite,

(b) temporary and 

(c) as a short-term support form 

The amount of support provided is individual, and the social worker registers it in the client´s service plan. In assisted housing the client is mainly responsible for his/her own meals. In parts of the assisted housing units a paid meal service is offered

The service fee for assisted housing is determined according to the table in the client´s price list. In addition to the monthly fee, the client pays possible rent as well as realised meals and other support services that support living at home according to the price list. 

In short-term assisted housing the client pays a monthly fee, which include living and meals. 

The service fee for communal housing is determined according to the table in the price list. The service is long-term, if the service is assessed to last from its start or if the service has lasted for at least three months. If the client uses meal services, the meal fees are charged from realized meals according to the price list. 

The communal housing includes care and attention according to the client’s needs, activities maintaining and promoting the ability to function, as well as services encouraging participation and social interaction. The services are organized according to the client´s needs. 

In both the assisted housing as communal housing the client makes a rental contract with the service producer according to the Act on Residential Leases and pays the rent to the service producer. 

Service housing with 24-hour assistance is provided to those who need care and attention around the clock. The 24-hour service housing is organized especially for elderly as well as for persons with disabilities and mental health rehabilitants. The clients in the 24-hour service housing are charged with a client fee according to their ability to pay. The client fee is charged per month, and it is determined based on net income. The fee for a person living alone is 85 percent maximum of net income, however leaving money available which is at least 182,00 euro per month. The money available is intended to be used for the client´s private expenditure such as medical costs, health care and dental costs as well as costs for eyeglasses, clothes and hygiene. 

For couples the client fee is determined on total net income, if the spouse with higher income has moved into institutional care. In this case the fee is 42,5 % maximum of the spouses´ total income. The money available for the spouses is then 57,7 percent of the net income. If the one of the spouses with a lower income has got a place in a nursing home, the fee is determined entirely on his/her net income according to the 85 percent calculation formula. The wellbeing services county can according to its own discretion charge the client´s continuous income, debts, benefits and replace them with the client fee according to the Act on Client Charges 14 §. 

The client pays separately for living and the services he/she gets, which are charged separately

• The client makes a renting contract with the service producer according to the Act on Residental Leases and pays the rent directly to the service producer. The rent is considered in the service payment as deduction.
• The client pays a client fee for the services he/she gets to the wellbeing services county of Vantaa and Kerava. The service includes care and attention according to the client’s needs, activities to maintain and promote the ability to function, meal, clothing, bathing and cleaning services as well as services that encourage participation and social interaction. 

The fee for long-term institutional care is charged from the day the care begins, when the institutional care is assessed to last over three months. Otherwise, the fee is determined, after the person has been in institutional care over 3 months and his/her ability to function has lowered so much, that he/she still must be cared for at the institution. 

The client fee for long-term institutional care is determined according to the client´s ability to pay. The fee includes the sustenance, care, services and medication that the client needs. The client fee is charged per month and is determined based on net income. The fee for a person living alone is 85 percent maximum of net income but leaving money available per month which is at least 122,00 euro per month. 

For couples the payment is determined on basis of total net income, if the spouse with higher income has moved into institutional care.   In this case the fee is 42,5 % maximum of the spouse´s total income. The money available per month for the spouses is then 57,7 percent of net income. If the one of the spouses with a lower income has got a place in a nursing home, the fee is determined entirely on his/her net income according to the 85 percent calculation formula.

The client fee for long-term family care is determined according to the client´s ability to pay. The client fee is charged per month, and it is determined based on net income. The fee for a person living alone is 85 percent maximum of net income, however leaving money available which is at least 182,00 euro per month. Persons under 16 years are charged based on individual discretion the maintenance allowance, child benefit, disability allowance i.e. social benefits as a replacement for maintenance allowance. The money available is determined according to the child´s individual need, but at least 15 % of the income or at least 182,00 euro.

The client fees for public health services have a payment ceiling per calendar year (762,00 euro in year 2025). The payment ceiling for client charges accumulates from client fees that are prescribed by law and resulting from health care services and from services bought by the wellbeing county. Fees charged for services used by persons under 18 years are considered together with his/her parents or other guardians fees. After reaching the annual payment ceiling the services are mainly free of charge until end of the calendar year. An exception to this is short-term institutional care, for which a lowered daily client fee is 25,10 euro is charged after the payment ceiling has been reached. 

The information about the client´s fees are not automatically transferred between different organisers, but following the accumulation of the payment ceiling is on the client´s responsibility according to the Act on Client Charges 6a §. A certificate for exceeding the payment ceiling can be obtained from the service provider, where the payment ceiling has been reached. To get the certificate, the client must be in contact with the organizer of the service. 

Following client fees for VAKEs services accumulate the payment ceiling:  
(Please note, that in addition to services provided by VAKE, other service producers services can accumulate toward the payment ceiling)

• doctor services of health centre's non-institutional health care
• medical research and care given at an outpatient clinic
• day surgery procedures
• oral health care appointment and procedure fees (excluding dental technical expenses such as dentures, mouth guards, orthodontic devices and orthodontic devices for sleep apnea)
• physiotherapy given by a health care professional, neurophysiological rehabilitation, nutrition therapy, foot care, speech therapy, occupational therapy and other comparable care that improves and maintains functionality
• serial treatments
• night and day care
• temporary at-home hospital care and temporary home care
• short-term institutional care and institutional care fees at health care and social service institutions
• fees of rehabilitation care
• fees paid with social assistance
• services produced as outsourced service that also accumulate the payment cap, if they belong to the responsibility for organising the wellbeing services counties’ services.
• doctor´s visits for clients in regular and continuous home care
   

Fees that do not accumulate to the payment ceiling: 

• transportation of a patient
• doctor's certificate
• laboratory and imaging that is done with a referral from a private doctor
• fees based on social services (excluding short-term inpatient services)
• client fees based on the ability to pay
• service voucher deductibles
• transportation services' deductibles
• entirely private services, that are not provided by the wellbeing county
• home care and support services 

It is the client's responsibility to keep track on accumulation for the payment ceiling. The invoices you receive have a mark for those services that accumulate the payment ceiling. When you have accumulated client fees worth 762 euro, you can apply for a certificate for exceeding the payment ceiling. You will receive the certificate from the unit where the payment ceiling was exceeded. If the client´s payment ceiling is reached in services organized by Vantaa and Kerava wellbeing services county, the certificate shall be asked from the Client fees and sales ledger unit. 

The Client fees and sales ledger unit´s customer service helps with questions regarding client invoicing, checks the accumulated charges in the payment ceiling and hands out certificates. 

• telephone Mon-Fri 9.00-11.30, tel. 09 4191 0200 and
• electronic customer service https://asiointi.vakehyva.fi/

If the client has not used the wellbeing services county of Vantaa and Keravas services, but for example been in HUS for an episode of care, the client is recommended to directly contact HUS client invoicing, tel. 09 4717 8550.

Credit transfer is an easy way to pay single bills. The invoice can be paid as a credit transfer in online bank, mobile banking, bank office or ATM.

Credit transfer is an easy way to pay single bills. The invoice can be paid as a credit transfer in online bank, mobile banking, bank office or ATM.

Paying the invoice as direct transfer

Direct payment is a payment method of invoices, where the invoice amount is debited automatically from the payer´s account to the invoicing clerk´s bank based on the billing information. Direct payment is always a credit transfer.  The invoice is sent to the payer with mail before the due date of the invoice.  The invoice states, that the payment method is direct payment. Check the correctness of the invoice on the invoice sent by the invoicing clerk and the bank will pay the invoice automatically on the due date according to your wishes.

Direct payment is intended for clients, who doesn´t use net bank. Contract of direct payment is made in your own bank. Vantaa and Kerava wellbeing services county offers direct payment for some of the invoices, you can check the availability of direct payment in the customer service for client fees and sales ledger tel. 09 4191 0200.

You can get more information from the customer service of Client fees and sales ledger.

How is the direct payment taken into use?

• Make a contract for direct payment with your own bank
• You will receive a notification in paper from VAKE about the fee that will be charged on the due date of the invoice.
• VAKE sends an electronic copy of the invoice to the bank, based on which your fee will be paid automatically.
• The sum, due date or account number for the fee that will be paid with direct payment can´t be changed. If some changes are wanted in the invoice, they should agree upon separately in good time with the customer service of client fees and sales ledger on tel. 09 4191 0200
• You can cancel a direct payment by contacting your own bank.
• You see the paid fees in your bank statement, which also serves as a receipt.

OmaPosti is an alternative way offered by Posti to receive VAKEs invoice, beside e-invoice and invoice in paper which is carried home. 

In OmaPosti you can pay the invoices directly by using your bank account and verifying your invoices with your banking codes. If the invoice has a virtual barcode, you can copy the information and pay the invoice in the online bank, where you can choose the due date yourself. In OmaPosti you can also see the due date of the invoice.

Read more about the service on Postis web pages.

Kivra is a Nordic company, that offers an alternative way to receive VAKEs invoice, besides the e-invoice and the invoice in paper which is carried home.

In Kivra the client installs the application and register for the service. With Kivra you can pay invoices directly with banking codes from your own bank account. Paying in Kivra doesn´t require bank cards and you can´t pay with a credit account or with credit cards. 

Read more about the service Kivras web pages.

E-invoice is an invoice coming in electronic form to the mobile bank or online bank, which include same information as the invoice in paper. With the e-invoice you can quickly check and approve the invoice or take care of invoices completely automatically.

You can order an e-invoice in your own net bank or possibly in your own banks office.

Contact the customer service for customer fees and sales ledger unit through the electronic service channel asiointi.vakehyva.fi or by calling the number tel: 09 4191 0200, so we can check if the invoice is justifiable. The incorrect invoice will be refunded and corrected if necessary. If you still are discontent with the invoice, you have the right to contest the invoice. The decision given for the client fee and invoice can be contested with a written claim for adjustment to the wellbeing services county of Vantaa and Kerava.

The invoices for flat-rate payments in social and health care can be contested. A payment decision for an invoice based on the ability to pay can be contested. The client fee can´t be contested for economic reasons, i.e. on grounds, that the payment of the invoice would endanger the prerequisites for livelihood, but the reason for the contest shall be dissatisfaction with the accuracy of the invoice. Firstly, it should be checked and ensured, that the invoice is justified and that there is a ground for the invoice.

In questions regarding payment decision, primarily contact the decision-maker. Contact information are in the given decision. Instructions on how to request for an administrative review are in the appendix of the invoice or in the customer payment decision. The request for an administrative review must be made within 30 days from the day of notification of the decision, except for that day. The decision is deemed to be received to the party for information on the seventh day following the day the decision was mailed, unless proved otherwise.

The request for an administrative review shall inform the decision/invoice, for which the administrative review is required and what kind of review is required and on what grounds it is required. The request for an administrative review shall be sent to Vantaa and Kerava wellbeing services county on the last day of the appeal period before the office closes. The invoice should be paid before the due date of the invoice, even if a request for an administrative review will be made.

The decision for long-term institutional care can be made to begin, if the client´s need of care is assessed to last more than three months. The decision for long-term institutional care is made at the latest when the client has been over three months in 24 -hour institutional care and his/her need of care continues. The health care professionals responsible for the client´s care make the decision for long-term institutional care based on individual discretion.

You got an invoice for a service that was not cancelled or used. If the client or his/her representative has booked an appointment to the healthcare services or short-term care or housing service in social or health care and the client without acceptable reason has not come to the booked appointment or the unit in question, the wellbeing services county can charge the client a fee of 56,70 euro. The payment can only be charged, if the collection of payment is not considered unreasonable and the wellbeing services county has at the time for the booking informed about the possibility to collect the fee referred to in this paragraph and given instructions to cancel the time or place in advance. Information regarding collection of the fee must be given in a way, so the client sufficiently understands their content. The fee can´t be charged from a client that is under 18 years. (Act on Client Charges in Healthcare and Social Welfare 3§) Contact the number on the invoice, so we can solve the matter.

The appointment fee is determined according to the service and if the nurse´s appointment is changed into a doctor´s appointment, the appointment is charged with a fee of 25 euro for a doctor´s appointment.

The client fees are invoiced one month at a time. The fees are always invoiced in the month following the month which is to be invoiced. For example, the invoice for November is sent to clients at the end of December. Unpaid client invoices are transferred to debt collection agency for treatment.

Reduction and exemption of client fees in social and health service is possible in those situations, when the client fee weakens the prerequisites for daily living or jeopardizes the fulfilment of the person´s statuary legal maintenance. Reduction and exemption of client fees should be primary in relation to the supplementary social assistance referred to in the Act   on Social Assistance. The client fee can be reduced or exemption it completely based on a case-to-case and situation assessment, and the reduction of the fee is based on income and expenditure calculation.

Reduction or exemption of client fees concerns all client fees in social care as well as health care fees which are based on the ability to pay.

The invoices can be sent to the person taking care of the client´s affairs or legal guardian, if there is the client´s consent for it.

The address to the receiver of the invoice can be reported by sending the power of attorney or a power of attorney for acting on behalf of someone else electronically through asiointi.vakehyva.fi, or by mail to the address Vantaan ja Keravan hyvinvointialue, Asiakasmaksut ja myyntireskontra, PL 1349, 01088 Vantaan ja Keravan hyvinvointialue.

The client can also give an authorization for acting on behalf of someone else to another person by logging in to their own Maisa. 

More information in our service number tel. 09 4191 0200.

Read more (in Finnish):

Puolesta asiointi | Vantaan ja Keravan hyvinvointialue

Valtakirja puolesta-asiointiin

Maisa - Login Page

The fee for 24-hour housing is determined based on regular net income and the service fee for communal housing based on gross income. If the client has assets, that generate regular income, that income will be considered in the client fee. Income that shall be considered in the calculation are among other pensions, social benefits as well as income from interest and dividend.

The fee for short-term service housing is instead a so called flat-rate fee, and the client´s income and assets don´t affect the amount of fee that will be charged. The client fee is charged according to the amount of care days.

It is possible for the client to apply for care allowance for pensioners and housing allowance for pensioners from Kela. The amount of benefit depends on the amount of guidance, supervision and assistance the client receives. Kela grants housing allowance for pensioners also for clients in 24-hour housing. The amount of housing allowance depends on living costs, the size of the applicant´s family and the amount of assets. You can ask for advice about social benefits and other affairs regarding income from the geriatric nurse or special social instructor. It is also possible for the client to apply for a deduction or exemption from a client fee of the client fee.

If you need information about your close one´s open invoices, contact the Client fees and sales ledger unit on tel. 09 4191 0200 or through the electronic service https://asiointi.vakehyva.fi.

The invoices include information about the social and healthcare services, so they can´t be given to a person, who don´t have the right to information. The privacy protection is also valid after death. An authorization for acting on behalf of someone else as well as guardianship ends after death. 

Information can be given on the deceased clientship/invoices, if we can ensure the partnership in the estate from the Population Information System. If partnership in the estate can´t be established, a civil status document or a power of attorney given by the state shall be given for the running of errands. You can send the documents either by post (Asiakasmaksut ja myyntireskontra, PL 1349, 01088 Vantaan ja Keravan hyvinvointialue) or through the electronic service.

If you want the invoice to be sent to another address than the clients last address, you should make an address change to Posti.

• On Postis pages a transfer of the deceased post can be made to a relative or the executor of the estate. Change address for the estate

The payment ceiling means the maximum amount of client fees per calendar year. The payment ceiling is 762,00 euro per calendar year (year 2025). After the payment ceiling have been exceeded, the services included in the payment ceiling are free of charge for the client until the end of the relevant calendar year. For short-time institutional care or short-term institutional service a sustenance fee of 25,10 euro is charged per day, even after the payment cap has been exceeded.

The information about the client´s fees are not automatically transferred between different organisers, but following the reach of the payment ceiling is according to the Act on Client Charges 6a § is the client´s responsibility. A certificate for the exceeding of the payment ceiling can be obtained from the organizer of the service, where the payment ceiling has been reached. To get the certificate, the client must be in contact with the organizer of the service. 

The wellbeing services county of Vantaa and Keravas customer services for client fee´s and sales ledger serves per telephone on the number 09 4191 0200 in questions regarding payment ceiling, examines the payment accumulations and writes a certificate for the exceeding of the payment ceiling. The certificate is sent to the client by post.

If the client has not used the wellbeing services county of Vantaa and Keravas services, but for example been on a care period at HUS, the client is recommended to directly contact HUS client invoicing, tel. 09 4717 8550.

Temporary home care means home hospital care carried out as single visits, temporary or more seldom than once a week. If the client gets temporary home care services, the client pays a visiting fee for every invoiced visit. These fees accrue to the client´s payment ceiling. 

The home service is considered continuous and regular, if the client has visits from the home care once a week or more often. For the regular home care service is determined a monthly fee based on the client´s gross income, family size and the amount of services. If necessary, the client can apply for a deduction on the client fee.

If support services have been granted for the client, such as meal service, cleaning service and safety services, the client fees are charged according to a valid price list

Short term institutional care cost 66,90 euro per day. After the payment ceiling has been reached, a deducted fee of 25,10 euro will be charged per day, a certificate of the exceeding of the payment ceiling must be written. If a decision of long-term institutional care is made for the client, a client fee according to the patient´s ability to pay will be determined.

The payment can be a maximum of 85 percent of the net income per month for the person in care. The customer is left with 15 percent of their income as available money per month, but at least 182,00 euro. If the spouse with a higher income is in institutional care, the client fee can be maximum 42,2 percent of the combined total income of the spouses.

The client fee is based on the client´s net income.

The client fee is determined according to the client´s ability to pay. The client fee can be a maximum of 85 percent of the net income per month for the person being in care. The customer is left with 15 percent of their income as available money per month, but at least 182,00 euro. If the one of the spouses who lives in nursing home with higher income, the client fee will be determined according to the total income of the spouses. The treatment fee can be maximum 42,5 % of the total income.

The client pays separately for living and services. The client pays the rent, which is the cost for living, in accordance with the contract for rent. The client pays a service fee for the services he/she gets, which are care service as well as meal, clothing maintenance, basic hygiene and cleaning services. The service package is determined based on the client´s functionality, the commitment and complexity of care and the amount of given services.

The client fee can be set to a maximum amount, so that the client has at least 182,00 euro per month for own personal use. The money available is intended to cover the personal expenses, such as medicine and health care expenses, expenses for clothes, hygiene, travel and hobbies as well as eyeglasses, hairdresser, newspaper subscription fees and telephone expenses.

The client who fills the criteria for 24-hour housing and has got a decision for the service can choose a private nursing home among the wellbeing services county´s accepted service voucher entrepreneurs. With the service voucher the wellbeing services county undertakes to pay the sum on the voucher for the costs of the private nursing homes services. The client´s deductible is that part of the costs, which exceeds the value of the service voucher. 

The service voucher is also intended for clients, who needs communal housing based on their service need. The assessment of the need for services is made together with the client, close ones and social and health care professional in that service, where the client is. If the client is not a client for example in the home care services, the assessment of need for services can be booked via telephone through the Senior counselling at the number 09 4191 6000.