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It is recommended to treat areas of dissatisfaction primarily with the unit giving the service or care. The matter can be solved with the worker given the service or care, decision-maker, or if necessary, with the supervisor, Discussion is often the most effective and quickest way to solve the matter.
If the talk with the unit given the service or care doesn´t help, you can file an objection. The client of social care and patient of the health care has the right according to the social welfare clients act 23 § or the patients act 10 § to file an objection, if he/she is dissatisfied with the service, care or treatment provided. If the client or patient because of illness or other similar reason can´t file an objection, the objection can also be made by a family member, other related party or legal representative. It is possible to get help to file the objection from the social services and patient ombudsperson.
The objection shall as a rule be made in writing. In the objection should be described as detailed as possible, what matter or matters one are dissatisfied with in the social or health care services you were provided. If possible, person or persons shall also be listed the in the objection, whom one are dissatisfied with. The objection is treated in that operating unit, which the objection concerns and the supervisor of the unit shall answer in writing in reasonable time, which is in principal one month. The documents of the objection are not stored in the client or patient data.
Send the written objection to the address kirjaamo@vakehyva.fi or Vantaan ja Keravan hyvinvointialue, Kirjaamo, PL 1000, 01301 VANTAA.
If it appears in the treatment of the objection regarding health care, that it can be a patient injury, compensation for damage or a consequence mentioned in the patient act, the maker of the objection is advised to take legal action in a competent authority.
There is no right to appeal for the decision given to the objection, and the making of objection doesn´t limit the clients or patients right to use other legal protection methods. If the response given to the objection doesn´t satisfy the concerned, he/she has the possibility to lodge a complaint to the control authority.
The client, patient or his/her close person has the right to make a complaint, if he/she is dissatisfied with the service or care provided in the social or health care. Complaints made on matters older than two years are not investigated, if there i not a special reason for it.
More information about the complaint:
Please note, that an objection is the primarily method over a complaint. If an objection hasn´t been made in the matter and the control authority assesses, that the most appropriate way to treat the complaint is with an objection, the authority can move the matter to be treated as an objection in the operating unit or to leading public official.