Child welfare social work (open care and substitute care)
Substitute care
Child welfare substitute care is for children who are placed outside their home. In substitute care, the child is assigned a social worker responsible for their affairs. The social worker draws up a client plan together with the child, the guardians or other close relatives and the substitute care place and monitors its implementation. The social worker also monitors the child's situation in substitute care and visits them regularly. The child's chances of returning home are assessed throughout the process.
Prerequisites
Open care and substitute care require a client relationship with child welfare services. The client relationship with open care begins with a service needs assessment or urgent child welfare measures. The child's client relationship with child welfare services is based on a social worker's assessment and does not require the consent of the child and/or guardians.
The client relationship with substitute care begins when the child is taken into care. The client relationship with child welfare services is based on the Child Welfare Act, which guides and defines the work.
You can contact the emergency child welfare service if you feel that the health and development of a child close to you are endangered by the child's growth environment or their own behaviour. The emergency service will assess the urgency of the matter and the follow-up measures together with you. You can reach the emergency child welfare service during office hours at 09 4191 5500.
Service units
- Address
Vernissakatu 4
01300Vantaa
Finland- Postal address
- P.O. Box 1850, 01301 Vantaa
- Phone
- +358 9 8393 3337
- Call charge info
- local network charge/mobile call charge
Social workers handle the affairs of children and young people. They identify the need for help through interviews, home visits and expert opinions. You can turn to the services if you need help to resolve your situation as well as advice, guidance and support.
Services
- Address
Jönsaksentie 4
01600Vantaa
Finland- Phone
- +358 9 8393 3337
- Call charge info
- local network charge/mobile call charge
- The 6 accessible parking spaces are located outdoors over 10 m from the entrance. The width of the parking spaces is less than 3.6 m.
- The pick-up and drop-off area is located in the vicinity of the entrance, giving easy access to the pavement.
- The route to the entrance is smooth and sufficiently wide and illuminated.
- The customer service point is located on floor 2.
- For moving around, there is a lift, which can hold a wheelchair; the door opens automatically. The floor numbers in the lift can be felt with fingers. The button for the exit floor stands out from the other buttons. (The minimum dimensions for an accessible lift are width 1.1 m and depth 1.4 m.)
- The customer service point has directions to the different facilities.
- The doors in the customer service point stand out clearly.
- The waiting room of the customer service point has a queue number system and seats.
- The customer service point has an accessible toilet on the same floor.
Social workers handle the affairs of children and young people. They identify the need for help through interviews, home visits and expert opinions. You can turn to the services if you need help to resolve your situation as well as advice, guidance and support.
Services
The route to the main entrance
In the facility
- Address
Vernissakatu 8 C
01300Vantaa
Finland- Postal address
- P.O. Box 326, 01301 Vantaa
- Phone
- +358 9 4191 5500
- Call charge info
- local network charge/mobile call charge
- The 3 accessible parking spaces are located outdoors under 10 m from the entrance. The width of the parking spaces is at least 3.6 m.
- The pick-up and drop-off area is located in the vicinity of the entrance, giving easy access to the pavement.
- The route to the entrance is smooth and sufficiently wide and illuminated.
- The entrance stands out clearly and is illuminated. There is a canopy above the entrance.
- The doors connected to the entrance stand out clearly. Outside the door there is sufficient room for moving e.g. with a wheelchair. The door opens easily manually.
- The entrance has thresholds over 2 cm high.
- The customer service point is located on floor 6.
- For moving around, there is a lift, which can hold a wheelchair; the door opens automatically. The floor numbers in the lift cannot be felt with fingers. (The minimum dimensions for an accessible lift are width 1.1 m and depth 1.4 m.)
- The customer service point has thresholds over 2 cm high.
- The doors in the customer service point stand out clearly. The glass doors have contrast markings.
- The waiting room of the customer service point has no queue number system. The waiting room has chairs.
- The customer service point has an accessible toilet on the same floor.
Emergency services for families with children and child welfare, tel. 09 4191 5500, Mon-Fri 8.00-16.00.
The emergency services are centrally responsible for emergency social work for families with children and child welfare in the wellbeing services county of Vantaa and Kerava during office hours.
The emergency services receive child welfare notifications and contacts concerning children and young people in accordance with the Social Welfare Act and deals with urgent child welfare matters during office hours. Please contact us if you need urgent advice on the situation of a child, young person or family or if the situation needs to be assessed immediately.
We also provide advice on the phone to other authorities and partners.
Services
The route to the main entrance
The main entrance
In the facility
- Address
Vernissakatu 6, 4. floor
01300Vantaa
Finland- Phone
- +358 9 4191 5500
- Call charge info
- local network charge/mobile call charge
- The 3 accessible parking spaces are located outdoors over 10 m from the entrance. The width of the parking spaces is less than 3.6 m.
- The pick-up and drop-off area is located in the vicinity of the entrance, giving easy access to the pavement.
- The route to the entrance is smooth and sufficiently wide and illuminated.
- The entrance stands out clearly and is illuminated. There is a canopy above the entrance.
- The doors connected to the entrance stand out clearly. Outside the door there is sufficient room for moving e.g. with a wheelchair. The door opens automatically with a motion sensor.
- The entrance has thresholds over 2 cm high.
- The customer service point is located on floor 4.
- For moving around, there is a lift, which can hold a wheelchair; the door is heavy. The floor numbers in the lift can be felt with fingers. The button for the exit floor stands out from the other buttons. (The minimum dimensions for an accessible lift are width 1.1 m and depth 1.4 m.)
- The customer service point has directions to the different facilities.
- The customer service point has thresholds over 2 cm high.
- The doors in the customer service point stand out clearly. The glass doors have contrast markings.
- The waiting room of the customer service point has no queue number system. The waiting room has chairs.
Services
The route to the main entrance
The main entrance
In the facility
- Address
Vernissakatu 8
01300Vantaa
Finland- Phone
- +358 9 4191 5500
- Call charge info
- local network charge/mobile call charge
- The 3 accessible parking spaces are located outdoors under 10 m from the entrance. The width of the parking spaces is at least 3.6 m.
- The pick-up and drop-off area is located in the vicinity of the entrance, giving easy access to the pavement.
- The route to the entrance is smooth and sufficiently wide and illuminated.
- The entrance stands out clearly and is illuminated. There is a canopy above the entrance.
- The doors connected to the entrance stand out clearly. Outside the door there is sufficient room for moving e.g. with a wheelchair. The door opens easily manually.
- The entrance has thresholds over 2 cm high.
- The customer service point is located on floor 3.
- For moving around, there is a lift, which can hold a wheelchair; the door opens automatically. The floor numbers in the lift cannot be felt with fingers. (The minimum dimensions for an accessible lift are width 1.1 m and depth 1.4 m.)
- The customer service point has thresholds over 2 cm high.
- The doors in the customer service point stand out clearly. The glass doors have contrast markings.
- The waiting room of the customer service point has no queue number system. The waiting room has chairs.
- The customer service point has an accessible toilet on the same floor.
Services
The route to the main entrance
The main entrance
In the facility
- Address
Kielotie 7 A, 4. floor
01300Vantaa
Finland- Postal address
- P.O. Box 152, 01301 Vantaa
- Phone
- +358 40 186 1219
- Call charge info
- local network charge/mobile call charge
- Opening hours
Neuvontanumero:
- Mon, Thu 12.00-14.00
- Tue-Wed, Fri - Closed
- Sat-Sun - Closed- The 2 accessible parking spaces are located outdoors over 10 m from the entrance. The width of the parking spaces is at least 3.6 m.
- The pick-up and drop-off area is located in the vicinity of the entrance, giving easy access to the pavement.
- The route to the entrance is smooth and sufficiently wide and illuminated and it uses movement-guiding surface material.
- The entrance stands out clearly and is illuminated. There is a canopy above the entrance.
- The entrance has a ramp under 6 m long.
- The doors connected to the entrance stand out clearly and the glass doors have contrast markings. Outside the door there is sufficient room for moving e.g. with a wheelchair. The door opens automatically with a button.
- The entrance has thresholds over 2 cm high.
- The customer service point is located on floor 4.
- For moving around, there is a lift, which can hold a wheelchair; the door opens automatically. The floor numbers in the lift can be felt with fingers. The button for the exit floor stands out from the other buttons. (The minimum dimensions for an accessible lift are width 1.1 m and depth 1.4 m.)
- The customer service point has directions to the different facilities.
- The customer service point has thresholds over 2 cm high.
- The doors in the customer service point are hard to perceive. The glass doors have contrast markings.
- The waiting room of the customer service point has no queue number system. The waiting room has chairs.
- The customer service point has a toilet marked as accessible on floor 4. The toilet does not have sufficient room for a wheelchair and the door is too narrow. One or both sides of the toilet seat lack a support rail.
After-care supports young people as they transition to independent living. Support is also provided to those who are moving home to live with their parents.
You can access the service by visiting our service point in Tikkurila, Vantaa, at Kielotie 7A (4th floor) and leave a contact request through the security guard. You may also visit our service point in Sampola, Kerava, at Kultasepänkatu 7 (3rd floor) and leave a contact request through the caretaker.
Services
The route to the main entrance
The main entrance
In the facility
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