Concern about a child or young person

During office hours (Mon–Fri 8.00–16.00)

By phone:

You can call the emergency service for families with children and child welfare at 09 4191 5500.

In Maisa:

You can submit a child welfare notification in the Maisa client portal without logging in or on the front page of Maisa through “Submit a Social Care Notification”. First, select Vantaa or Kerava as the municipality and then the notification type “Child notification 0–17 years”. Complete the form and press “Submit”.

Outside office hours (after 16.00 and at weekends)

You can submit a child welfare notification by calling the social and crisis emergency service at 09 4191 5800.

In urgent life- and health-threatening situations, call 112.

You can make a request to the social services for a support needs assessment.

The social services will assess the situation and, if necessary, the need for child welfare measures. A wide range of support can be provided to families (e.g. home services for families with children, family work and social counselling).

Notifications are processed within 7 days.

During office hours (Mon–Fri 8.00–16.00)

By phone:

You can call the emergency service for families with children and child welfare at 09 4191 5500.

In Maisa:

You can submit a notification of concern about a child or young person in the Maisa client portal without logging in or on the front page of Maisa through “Submit a Social Care Notification”. First, select Vantaa or Kerava as the municipality and then the notification type “Child notification 0–17 years”. Complete the form and press “Submit”.

Outside office hours (after 16.00 and at weekends)

You can submit a notification of concern by calling the social and crisis emergency service at 09 8392 4005.

In urgent life- and health-threatening situations, call 112.

Lastensuojelu.fi is a website produced by the Central Union for Child Welfare, which provides basic information on child welfare in Finland. More detailed information can be found on the websites of the various authorities. In individual cases, you should contact the relevant authority. Several organisations also provide general guidance on child welfare.