Cancelling an appointment
You can cancel your appointment by sending a text message to 040 5744555 at the latest on the same day before the reception. Please note that the number cannot be called.
Include the following information in your message:
- first and last name
- first part of your personal identity code
- appointment information (date, time, health centre)
Appointments that can be cancelled:
- health centre appointments (nurse's and doctor's appointments, procedure appointments)
- contraception clinic appointments (nurse's and doctor's appointments, procedure appointments)
- diabetes unit appointments
People with a hearing impairment can book and cancel appointments by text message. In addition, the chat for the hearing impaired offers guidance on health centre services from Monday to Friday at 8.00-14.00.
If you are unable to attend your appointment, please remember to cancel it. A fee of 51,50 € will be charged for missed appointments. The fee may be charged even if the service is free of charge.
Appointments that cannot be cancelled by calling the number:
- oral health care appointments
- rehabilitation appointments (including physio-, occupational and nutritional therapy)
- laboratory appointments (HUS Laboratory)
- X-ray appointments (HUS Imaging)
You can also cancel your appointment online in Maisa at least 24 hours before the appointment.